Importance of housekeeping in the hospitality Industry

It is necessary to take care of the housekeeping department in any hotel business and it contributes a major amount of profit. The simple reason being, a customer demands a clean, tidy, and pleasing ambience. As per the words, the first impression is the best impression, Housekeeping generates the first impression on a guest’s mind. The housekeeping efforts clearly show how the hotel will take care of its guests. Housekeeping means performing all the duties towards cleaning, maintaining orderliness, and running a house or a business property. In the case of hotels, the housekeeping duties involve maintaining the hotel to the best possible state in terms of cleanliness and keeping it at the highly desirable ambience.

The main objectives of hotel housekeeping are −

• To maintain overall cleanliness of the entire hotel at all times.
• To perform cleanliness duties most efficiently and effectively.
• To use good quality, safe cleaning equipment and chemicals.
• To manage laundry and linen.
• To control pests.
• To keep up the hotel with classy interior decoration.
• To take care of the furniture, fittings, and fixtures of the entire hotel.

Responsibilities of Housekeeping

The housekeeping department is responsible to keep the following areas clean and tidy.

• Guest Rooms
• Guest Bathrooms
• Public Areas such as Lobby and Lifts
• Banquets and Conference Halls
• Parking Area
• Sales and Admin Offices
• Garden

Here are some prominent advantages, the housekeeping department offers to its guests −

• A clean and hygienic atmosphere
• Comfortable and convenient stay
• Privacy
• Safety and security
• Provision of amenities
• Making guests Feel good