Cultural diversity in hospitality industry.

First of all, hospitality is a major and diverse industry around the world. And business in today’s world is not a constant one which stands there in the market foreveDiverse cultural backgrounds can create a lot of conflicts in the hospitality industry and, people with different cultures are working together makes a big challenge. According to a corporate world, this is an advantage to differentiate from other business industries. Managing diversity in the workplace leads to meat corporate goals. The modern tourism and hospitality environment is encountering increasing internalization and globalization. The development of the hospitality industry has been greatly influenced by advanced technologies, transportation, and communication system. Nowadays people are interested to travel to different countries for experiencing different cultures. This leads their exposure to culturally different societies, interaction in social and cultural exchanges.

Is cultural diversity in the workplace?

Yes. Cultural diversity in the workplace involves differences in gender, age, color, sexual orientation, religion, disability, education, personality, and skills.

Cultural diversity and Benefits:

• Rise people interpersonal skills  

People with different cultures are working together improves in interpersonal skills. An easy exchange of views will be done between people.

• Increases teamwork

Feel something different makes an increase in teamwork within the workplace.

• Explore innovation and creativity

The ability to find different solutions to a common problem refers to innovation. The staff of different backgrounds can benefit when it is time to create a new project.

• Different attitudes and approaches

While people behaving differently, it leads to better communication and strong relationships.

• Skills and variety of language spoken

Having a large range of languages spoken by employees could attract international guests to the hotel.

• Flexibility

Flexible in the workplace.

• Improved customer service: 

Effectively managing diversity organizations may well improve their customer service. 

Challenges of diversity

• Communication barriers
• Age and gender
• Resistance to change
• Socio-cultural factors

The influences of cultural diversity in hospitality management are great and it increases awareness of its importance in today's globalization industry. The dynamic diversity change has created new opportunities and challenges for organizations in the hospitality industry.